Aerostar Helmets – Return & Exchange Policy

At Aerostar Helmets, customer satisfaction and product quality are our top priorities. We ensure that each helmet undergoes thorough quality checks before dispatch. However, in the rare event of receiving a defective or incorrect product, our Return & Exchange Policy allows for a hassle-free resolution under the following terms:

Eligibility for Exchange or Replacement
You may request an exchange or replacement within 24 hours of receiving your helmet only if:

• The product received is damaged or defective
• There is a size mismatch
• The item is missing parts or accessories
• The product is different from what you ordered

Conditions for a Valid Exchange

• The product must be unused, unworn, and in its original packaging with all tags,
  manuals, and accessories intact.
• Exchange is allowed only once per order. Products exchanged once cannot be
  exchanged again.
• Exchange is valid only for purchases made directly through official Aerostar
  Helmet online platforms.

Steps to Request an Exchange
1. Email us at helmets@saigroupglobal.com within 24 hours of delivery.
2. Mention your Order ID or Invoice number.
3. Attach clear images or a video showing the issue (e.g., damage, size mismatch, wrong
item).
4. Our team will verify and confirm your eligibility and tentative time for replacement..
5. If approved, a free replacement or exchange will be arranged. The original item must
be returned before the new one is dispatched.

Important Notes

• Replacements are subject to stock availability of the exact same model and size.
• If the product is out of stock, we will offer alternatives or issue a refund.
• Products not purchased from Aerostar’s official online platform are not eligible for exchange.
• Returns for reasons such as change of mind or personal preference are not accepted.

For further assistance, feel free to contact us:
Email: helmets@saigroupglobal.com
Phone: 1800 103 6707